Shield

Secure Shield Password Manager Refund Policy

Last Updated: September 15, 2024

Introduction

At Secure Shield Password Manager, a product of ABP COMPANY SRL SEMPLIFICATA, we are committed to providing our users with a robust and reliable solution for managing their online security. We stand behind the quality and effectiveness of our application. This Refund Policy outlines the terms and conditions under which refunds for Secure Shield Password Manager subscriptions and purchases may be issued. Our aim is to be transparent and fair, ensuring that you understand your rights and our obligations regarding refunds.

By subscribing to or purchasing Secure Shield Password Manager, you agree to this Refund Policy. We encourage you to read it carefully before making any purchase. If you have any questions about our policy, please do not hesitate to contact us at [email protected].

General Refund Principles

Our refund policy is designed to be clear and equitable. While we strive for complete customer satisfaction, certain conditions apply to refund requests. All refunds are processed in accordance with the terms set forth herein and applicable consumer protection laws.

  • Refunds are generally issued for legitimate reasons where the service provided does not meet reasonable expectations or is demonstrably faulty.
  • Refund requests must be submitted within the specified eligibility period.
  • All refund decisions are made at the sole discretion of ABP COMPANY SRL SEMPLIFICATA, based on the merits of each case and adherence to this policy.

Eligibility for Refund

1. Annual and Monthly Subscriptions

For annual and monthly subscriptions to Secure Shield Password Manager, you may be eligible for a full refund if you cancel your subscription and submit a refund request within 14 days of your initial purchase date. This 14-day period is considered a "cooling-off" period during which you can assess the service.

  • Initial Purchase: A full refund can be requested within 14 days of the first subscription payment.
  • Renewal Payments: Renewal payments for both monthly and annual subscriptions are generally non-refundable. We send reminders before subscription renewals, and it is your responsibility to cancel your subscription before the renewal date if you do not wish to continue.
  • After 14 Days: No refunds will be issued for cancellations made more than 14 days after the initial purchase date.

2. In-App Purchases (One-Time Purchases)

For any one-time in-app purchases made within the Secure Shield Password Manager application, refunds are typically handled directly by the Apple App Store, as these transactions are processed through their payment system. You will need to contact Apple Support directly to request a refund for such purchases. Their refund policies will apply.

We recommend reviewing Apple's terms and conditions regarding in-app purchases and refunds. ABP COMPANY SRL SEMPLIFICATA cannot directly process refunds for purchases made through the Apple App Store.

3. Technical Issues and Service Unavailability

If you experience significant technical issues that prevent you from using Secure Shield Password Manager as intended, and our support team is unable to resolve these issues within a reasonable timeframe, you may be eligible for a refund.

  • You must first contact our support team at [email protected] and provide all necessary information regarding the issue.
  • We will make reasonable efforts to troubleshoot and resolve the problem.
  • If the issue cannot be resolved, and it significantly impairs the core functionality of the application, a pro-rata refund for the unused portion of your subscription may be considered.
  • This does not apply to issues arising from your device's incompatibility, internet connectivity problems, or other factors outside of Secure Shield's control.

4. Fraudulent Transactions

If you believe a purchase was made fraudulently on your account, please contact us immediately. We will investigate the matter and, if confirmed, a full refund will be issued. We may require documentation or cooperation with our investigation.

Non-Refundable Situations

Please note that refunds will generally not be issued in the following circumstances:

  • If you simply change your mind after the 14-day initial purchase period has elapsed.
  • If you have violated our Terms of Use.
  • If you fail to cancel your subscription before a renewal date.
  • For dissatisfaction with features that were clearly advertised or demonstrated prior to purchase.
  • For issues caused by misuse, unauthorized modifications, or third-party software conflicts.
  • For any services or products obtained through promotional offers, discounts, or free trials that explicitly state they are non-refundable.
  • For purchases made through third-party vendors (e.g., Apple App Store) where their refund policy dictates non-refundability or requires direct contact with them.

How to Request a Refund

To request a refund, please follow these steps:

  1. For Subscriptions (within 14 days of initial purchase): Send an email to [email protected].
  2. For Technical Issues: First, contact our support team at [email protected] with a detailed description of the problem, including screenshots or video recordings if possible.
  3. For Apple App Store Purchases: Visit Apple Support's website or contact them directly to initiate a refund request.

When submitting a refund request via email, please include the following information to expedite the process:

  • Your full name and the email address associated with your Secure Shield account.
  • Your purchase date and transaction ID (if available).
  • A clear reason for your refund request.
  • Any relevant supporting documentation (e.g., screenshots of errors).

Refund Processing

Once your refund request is received and approved, we will process it promptly.

  • Refunds will be issued to the original payment method used for the purchase.
  • Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or payment processor.
  • You will receive an email notification once your refund has been processed.

If you do not receive your refund within the stated timeframe, please first check your bank account again, then contact your credit card company or bank. If the issue persists, please contact us for further assistance.

Changes to This Refund Policy

ABP COMPANY SRL SEMPLIFICATA reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about our refund practices. Your continued use of Secure Shield Password Manager after any modifications signifies your acceptance of the updated policy.

Contact Us

If you have any questions or concerns regarding this Refund Policy, or if you require assistance with a refund request, please contact us:

  • Email: [email protected]
  • Phone: +1559632420738
  • Address: ABP COMPANY SRL SEMPLIFICATA, 1330 7th St, Sanger, CA 93657, USA

We are here to help and ensure your experience with Secure Shield Password Manager is as secure and satisfactory as possible.